Express Garage Doors - About Us
David Dryburgh director (owner) founded the company in 1993 working out of a small office attached to the garage in his back garden in Saline, Fife. Having previously owned a small transport company delivering garage doors to customers throughout the UK, the next progressive step was to set up Express Garage Doors as an independent garage door supplier and installer, the business grew year on year and David was soon looking for new premises with a view to providing a place where customers could enjoy viewing all the available door types and styles to suit all budgets.
It was important the new premises would be big enough to incorporate –
- Showroom – to display a good range of styles and types of doors
- Office Space - with scope and space for admin staff
- Stocking Area - with potential to stock over 75 doors
- Workshop - fit for purpose, a safe and secure working environment
With the support of the suppliers we were able to provide a custom built showroom to display the doors and maintain the running costs, enabling us to pass on the discounts available to you the consumer.
Staff being added to with family members who in their own right have developed skills to further enhance the service provided to the consumer. Employees with a range of skillsets including Joiners, apprentice electrician, project manager, labourers and administration officers.
We can supply garage doors from most major UK and European manufacturers, using only the best quality premium graded steel with warranties from 2 to 10 years giving you the consumer peace of mind
DHF – Door and Hardware Federation - which ensures quality workmanship throughout. Door and Hardware Federation.
Why should you specify from a DHF member company?
• Only DHF members have access to a comprehensive range of technical guides - your assurance of receiving products and services that are technically advanced and comply with legislation
• DHF members are professionals who work within defined Codes of Conduct and Codes of Practice to ensure you receive high standards of service and products that display high standards of workmanship and that are fit for purpose
• Choosing a DHF member guarantees you are dealing with a supplier holding £2 million product liability insurance
• Products and services supplied by DHF members comply with Health and Safety and CE marking requirements, giving you complete peace of mind
• Dispute resolution - DHF acts as a facilitator to promote the resolution of contentious issues by creating a climate in which to reach an amicable solution.
Is led by Fife Council Trading Standards. It’s a membership scheme which uses an online directory of local trades who have made a commitment to treat their customers fairly.
The growing membership shows that the scheme gives both Fife residents and scheme members confidence that we are here to stay, and we will continue in our efforts to marginalise bogus workmen whilst promoting Fife businesses to local consumers.
Trusted Trader is designed to:
Help customers avoid rogue traders
Help customers make a more informed choice when choosing a trader
Promote good business practice
Independent Complaints Omsbudsman Service
Customers who use a Trusted Trader are asked to complete a survey form, based on their experience. That feedback is published on an online database by our partners at Referenceline.
Before employing a trader to work in your home, you can search online for a local Trusted Trader (takes you to an external website) and check the feedback from their previous customers. This can help you to select the right trader for your needs.
The scheme is aimed at the home improvement trades, other household related services and the motor trade.
All applicants will require to be vetted prior to being admitted to the scheme and being able to claim membership. Members must agree to adhere to the terms and conditions. This includes a commitment to trade fairly, within the requirements of the law.
Fife Trusted Trader - Consumer Complaints (Ombudsman Services):
If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution, and if we are unable to reach agreement then Trading Standards will provide an informal concilliation service, you can contact them on 01592-583141 or at email@example.com.
Should this process fail to conclude the matter, then a referral can be made to Ombudsman Services, www.ombudsman-services.org who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision.
Your old garage doors / frameworks are removed and disposed of by a recognised SEPA disposal company, their procedures involve separation of steel, wood, cardboard and plastic packaging inline with the standards of recycling recommendations.
Supplying a service to major UK builders and of course our residential customers
It is often remarked by our existing customers that they can still remember visiting the garage in Saline where they had bought their garage door and the time, quality of service and attention David paid to their requirements.
Story so far
A big thank you to all our loyal customers that contribute to our busy trading times, we believe this is due to the loyalty from our customers, and the fact that a large proportion of our sales leads originate through Word of Mouth.
We endeavour to work with prospective customers on their requirements whether it be of a financial nature or a bespoke solution that won't break the bank, including the quality of service and attention to details we provide to you the consumer.